Phoenix Black Car respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and how we communicate with you, including by phone, email, and SMS/text message.
By using our website, submitting a reservation request, contacting us, or using our services, you agree to the terms of this Privacy Policy.
What Information Do We Collect?
We may collect information from you when you make a reservation, request a quote, submit a contact form, call us, text us, email us, subscribe to updates, respond to a survey or promotion, or otherwise interact with Phoenix Black Car.
The information we collect may include:
- Name
- Email address
- Phone number
- Pickup and drop-off locations
- Flight information
- Trip details and service preferences
- Company or account information
- Special requests or notes related to transportation service
- Billing or payment-related information
- Website usage data, browser type, device information, IP address, cookies, and similar tracking information
You may visit portions of our website anonymously. However, certain services, including quote requests, reservations, and customer support, require us to collect information needed to provide transportation service.
How Do We Use Your Information?
Any information we collect from you may be used in one or more of the following ways:
- To process reservations and quote requests
- To confirm, modify, or complete transportation services
- To communicate with you about your trip
- To send booking confirmations, driver details, receipts, service updates, and customer support messages
- To improve our website, booking process, and customer experience
- To respond to customer service requests
- To manage billing, payments, disputes, fraud prevention, and account security
- To coordinate service with drivers, dispatchers, affiliates, and trusted transportation partners
- To analyze website traffic and advertising performance
- To send promotional or marketing communications when permitted by law
- To comply with legal, insurance, regulatory, tax, accounting, and safety obligations
We do not use your personal information in a way that is unrelated to providing, improving, securing, or marketing our services unless permitted by law or with your consent.
SMS/Text Messaging Policy
By providing your mobile phone number to Phoenix Black Car, including through our website, reservation forms, phone calls, emails, text messages, or direct communication with our staff, you agree that we may contact you by SMS/text message when appropriate.
Text messages may include:
- Reservation confirmations
- Quote follow-ups
- Trip updates
- Driver or vehicle information
- Pickup instructions
- Flight or schedule-related updates
- Customer service messages
- Payment or receipt-related messages
- Limited promotional or marketing messages, where permitted and consented to
Message frequency may vary depending on your interaction with us, active reservations, and customer service needs. Message and data rates may apply. Phoenix Black Car is not responsible for charges from your mobile carrier.
You may opt out of SMS/text messages at any time by replying STOP to a message from us. After you opt out, we may send a confirmation message and will then stop sending non-essential text messages to that number unless you opt in again.
For help, reply HELP or contact us directly at privacy@phoenixblackcar.com or 480-808-5888.
Opting out of SMS may affect our ability to provide timely trip updates, driver information, pickup instructions, or service-related communication. We may still contact you by phone, email, or other lawful means regarding active reservations, billing, safety, legal obligations, or customer service matters.
SMS consent is not a condition of purchase.
We do not sell your SMS consent, phone number, or text messaging opt-in information. We do not share SMS opt-in data with third parties for their own marketing purposes.
We may share limited phone number and messaging-related information with trusted service providers who help us operate our communications systems, booking systems, dispatch systems, payment systems, or customer service tools, but only as needed to provide services on our behalf.
Phone Calls and Call Recording
When you call Phoenix Black Car or when we call you, we may collect call-related information such as your phone number, call time, call duration, voicemail, call notes, or call recordings where permitted by law.
We may use this information for reservations, customer service, training, quality assurance, dispute resolution, fraud prevention, and operational review.
Payment Information
Payments may be processed by third-party payment providers such as Stripe, Square, or similar secure payment processors.
Phoenix Black Car does not store full credit card numbers on our website. Payment information is handled by our payment processors according to their own security standards and privacy policies.
We may retain limited payment-related information, such as transaction status, last four digits of a card, receipt details, payment history, billing name, and dispute records, when needed for accounting, customer service, fraud prevention, or legal compliance.
How Do We Protect Your Information?
We use reasonable administrative, technical, and physical safeguards to protect personal information submitted to us.
These safeguards may include:
- Password-protected systems
- Limited access to customer information
- Secure payment processors
- Website security tools
- Vendor access controls
- Internal procedures for handling customer data
No method of transmission over the internet, mobile network, or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
Do We Use Cookies?
Yes. Cookies are small files that a website or service provider transfers to your device through your web browser, if you allow, that enables the website or service provider to recognize your browser and capture and remember certain information.
We may use cookies and similar tracking technologies to:
- Improve website functionality
- Understand how visitors use our website
- Measure advertising performance
- Remember user preferences
- Support analytics and marketing
- Show relevant advertisements or retargeting ads
As you browse our website, advertising or analytics cookies may be placed on your device. These technologies may help us understand your interests and allow our advertising partners to present Phoenix Black Car ads on other websites or platforms based on your previous interaction with our website.
These technologies generally do not provide us with your name, email address, mailing address, or phone number unless you submit that information directly to us.
You can choose to disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
Do We Disclose Information to Outside Parties?
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for their own independent marketing purposes.
We may share information with trusted third parties who help us operate our business and provide service, including:
- Drivers and chauffeurs
- Affiliate transportation providers
- Dispatch and reservation platforms
- Payment processors
- Customer communication providers
- Website hosting providers
- Analytics and advertising platforms
- Insurance, legal, accounting, or compliance providers
- Customer support or answering service providers
These parties may access information only as needed to perform services for Phoenix Black Car or as otherwise permitted by law.
We may also disclose information when we believe disclosure is appropriate to comply with the law, respond to legal process, enforce our policies or agreements, protect our rights, property, customers, employees, drivers, affiliates, or the public, or investigate fraud, chargebacks, safety issues, or misuse of our services.
Non-personally identifiable visitor information may be used for analytics, advertising, marketing, or business reporting.
Third-Party Links
Our website may include links to third-party websites, booking platforms, payment processors, advertising platforms, or other services.
These third-party websites have separate and independent privacy policies. Phoenix Black Car is not responsible for the content, privacy practices, or activities of third-party websites.
Marketing Communications
If you provide your email address or phone number, we may contact you about our services, quotes, reservations, promotions, updates, or customer service matters.
You may unsubscribe from marketing emails by using the unsubscribe link in the email, if available, or by contacting us directly.
You may opt out of SMS/text messages by replying STOP.
Transactional or service-related communications may still be sent when necessary to complete an active reservation, respond to your request, handle billing, or comply with legal obligations.
Children’s Privacy
Our website, products, and services are intended for users who are at least 13 years old.
We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take reasonable steps to delete that information.
California Privacy Notice
Phoenix Black Car values your privacy and makes reasonable efforts to comply with applicable privacy laws, including the California Online Privacy Protection Act where applicable.
If you are a California resident, you may have certain rights regarding your personal information, depending on the nature of your interaction with us and applicable law. These rights may include the ability to request information about the personal information we collect, request deletion, or ask about how your information is shared.
To submit a privacy request, contact us at privacy@phoenixblackcar.com.
We will review and respond to eligible requests as required by applicable law.
Do Not Track Signals
Some browsers may send “Do Not Track” signals. Our website may not currently respond to all Do Not Track signals. You can manage cookies and tracking preferences through your browser settings and, where available, through third-party advertising preference tools.
Data Retention
We retain personal information for as long as reasonably necessary to provide transportation services, maintain reservation and customer service records, comply with legal, insurance, tax, accounting, and regulatory obligations, resolve disputes, prevent fraud or misuse, and operate and improve our business.
Retention periods may vary depending on the type of information and the reason it was collected.
Online Privacy Policy Only
This Privacy Policy applies primarily to information collected through our website, online forms, digital communications, phone calls, SMS/text messages, and customer interactions related to Phoenix Black Car services.
It does not apply to third-party websites or services that operate under their own privacy policies.
Terms and Conditions
Please also review our Terms and Conditions, which govern the use of our website, reservations, service limitations, disclaimers, and other business terms.
Your Consent
By using our website, submitting information to us, contacting us, or using our services, you consent to this Privacy Policy.
Changes to Our Privacy Policy
We may update this Privacy Policy from time to time.
If we make changes, we will post the updated Privacy Policy on this page and update the effective date. Changes apply to information collected after the updated policy is posted, unless otherwise permitted by law.
Contacting Us
If you have questions about this Privacy Policy, our SMS/Text Messaging Policy, or how your information is handled, you may contact us using the information below:
Phoenix Black Car
www.phoenixblackcar.com
privacy@phoenixblackcar.com
480-808-5888